INSURANCE DOMAIN TRAINING CENTER

mentor@insuedot.com www.insuedot.com

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Course name: Insurance policy administration – Part B

Course identification: IDTC003

Lesson 1: Course Overview

Introduction:

Welcome to the Insurance Domain Training Center's 'Policy Administration for Personal Lines - Part

B' course’. This course focuses on Property and Casualty insurance within the 'Personal Lines' category.

It's important to note that life insurance policy services won't be covered here. The goal here is to help

information technology professionals improve their expertise in this domain. The course is designed to

build a strong foundation of conceptual, process, and product knowledge.

The main aim of this course is to deepen understanding of policy administration services. There are two

parts to this course: Part A and Part B. Part A deals with new business, while Part B focuses on policy

servicing. You're currently enrolled in Part B, which specifically covers policy transactions and services.

This first lecture is an introduction to the course.

Those who are new to insurance or haven't engaged with it before, we strongly recommend completing

our 'Introduction to Insurance' course. Understanding the new business process covered in Part A is

crucial for grasping policy administration. Therefore, reviewing Part A before starting Part B is highly

advised. Students taking this course should have a basic understanding of insurance terminology. If

you're unfamiliar with Property & Casualty insurance terms, consider taking our 'Introduction to

Insurance' course. While insurance concepts are universal, terminologies and processes can differ based

on location.

This course mainly focuses on the United States of America, so the examples and terminologies used

are more relevant to that context.

Value chain and policy servicing:

The value chain depicted above covers everything from product development to claims processing. In

policy administration, both new business and policy services play crucial roles. Part A of this course

focuses on new business, while Part B, which you're enrolled in, deals with servicing existing

policies.

Course Curriculum:

The picture below provides the overview of the content covered in this course. The course is divided into

four sections, totaling 10 lectures:

Section 1: Introduction (two lectures)

Section 2: Transactions (one lecture)

Section 3: Deeper insights into various transactions (six lectures)

Section 4: Additional transactions (supplementary knowledge, one lecture)

Each lecture is accompanied by reading materials for further reference and study.

Key points for success in this course:

 Familiarize yourself with the terminologies used.

 If new to the industry, consider going through our introductory courses.

 Reach out for clarification via the 'Post Comment' section or email.

Materials for each lesson are available under the 'Materials' tab on the course page. These reinforce your

understanding of the content, providing a text format of the video material.

For any questions, contact mentor@insuedot.com. We're here to support your learning journey.

Happy Learning!